If the tower is visible from your location there is an extremely good chance we can provide service to you. Most towers also have some ability to work in non-line-of-sight conditions, but this must be determined on an individual basis.

When you contact us we will work with you to schedule a convenient installation time and will check the signal at that time. In the event that we are unable to locate a usable signal, there is no charge or future obligation.

We will occasionally have a situation where the signal is marginal at the time of installation. In this event, we may decline service or (after consulting with the customer) install service with the provision that if we are unable to keep the service working acceptably we will refund the install fee and cancel service without early termination charges.

Yes! To ensure we can work on the property without issues, you just have to download and print the Landlord Consent Form so the owner of the property can sign it.

• Wireless: Property Owner Consent Form

• Fiber: Property Owner Consent Form

For wireless services, radio equipment will be placed where we can get the best signal from our tower (usually on your roof). Then, a cable is ran from that equipment into your home where it can be plugged into a router or PC/Laptop.

For fiber services, a cable is ran from a utility pole to your home, where it can be plugged into a router or PC/Laptop.

We suggest testing your speed with our “Speed Test”, which can be found at this link: speedtest.ncwcom.com.

When testing your speed, you first need to ensure that your router is up-to-date and performing correctly because it does not matter how much internet NCWCOM provides to the house if the router is not properly distributing the internet throughout the house. Once you have ensured that your router is giving a high-quality performance, we suggest you connect a device to the router directly with an ethernet cord, so that you are getting the most accurate test results.

After you have connected your device, you may now select our “Speed Test” link and click “Start”. While speeds may vary a little throughout the day, if your speeds are extremely different from what your plan’s speeds are meant to be, then please call us.

Not normally. Unlike Satellite, our wireless signal is broadcast from towers within approximately 10 miles of your location. Given the short distances, the signal is not significantly affected by rain, snow, or fog. Very heavy wind or ice may cause service issues but this is rare.

As for our fiber services, there is zero weather interruption concerns as it is a physical cable providing the internet service.

Whether you are receiving our internet via wireless or fiber services, a physical cable is ran into your home which provides the internet. If you’d like the internet to be wireless and accessible to wireless devices, you would need to have a router. You may use your own router or one of our commercial grade routers.

The difference is based on equipment availability at different towers and the abilities of that equipment. We may only offer the packages/services that the equipment on each tower is capable of supplying.

This is why extreme & enhanced services are offered at different locations and have different speeds.

We have over 50 towers and access locations across 6 counties in North Central Ohio. Please give us a call to see if we can get you service!

The basic difference between fiber optic and wireless broadband is the way that each connection transmits data.

Fiber optic cables work by converting data into a light that passes through a cable and then changes back to its original form when it reaches its destination. This fiber optic cable is ran from a utility pole to your building.

Wireless broadband transmits data using electromagnetic waves for broadcasting. These waves are transmitted between a tower and a radio. The radio is mounted on your building or a pole mount in the yard.

Though fiber optic has a greater capacity for larger speed output, that does not me it is “faster” than wireless.

Also, with new 6GHz wireless equipment, wireless speeds are beginning to match fiber’s output speeds. See our wireless internet page to see what our current wireless packages are capable of.

While fiber does have its advantages, wireless internet does still have certain advantages over fiber. Here’s three reason why you should choose our wireless services over other’s fiber service:

1. Wireless’s greatest strength is its availability and mobility. There is almost no location that can’t support a wireless internet connection, whereas fiber is more limited geographically.

2. With our new 6GHz wireless equipment, wireless speeds are beginning to match fiber’s speeds.

3. On top of getting great internet, you will be getting amazing local customer service with affordable prices.

We provide fiber services throughout the Village of Wellington, as well as in specific parts of Wellington Township and the Fitchville, Olena, and Hartland areas.